Process Trainer – Voice
Work Location
MumbaI
Process
WhiteHat Jr.
Desired Skills
Comm. Skills
Proficiency in MS Office
Prior voice exp.
Typing speed mim. 20 wpm
Educational Qualification
Graduate
Work Exp.
12-18 months exp. as trainer , Voice exp.
Quality TL/Am Voice
Work Location
MumbaI
Process
WhiteHat Jr.
Desired Skills
Comm. Skills
Strong excell.
Proficiency in MS Office
Data handling/Data Interpretation
Analytical and Quantitative skills
Educational Qualification
Graduate
Work Exp.
18-24 months exp. as QTL, Voice exp.
Customer Representative/Support
Career Level 12
Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida
Process
Twitter
Desired Skills
Good Comm. Skills
Educational Qualification
Fresh grads / undergrads. / exp. graduates
Work Exp.
0 years
Customer Representative/Support
Career Level 11
Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida
Process
Twitter
Desired Skills
Good Comm. Skills
Educational Qualification
Grads / Undergrads./exp. graduates
Work Exp.
1 year
Position
Customer Representative/Support
Career Level 11
Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida
Process
Macy’s/ Wheels /Target
Desired Skills
Good Comm. Skills
Educational Qualification
Grads / Undergrads./exp. graduates
Work Exp.
0 year
Customer Representative/Support
Career Level 11
Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida
Process
Comcast
Desired Skills & Educational Qualification
Fresh graduates/undergrads./ B.Tech with 6 months of BPO exp.
Customer Representative/Support
Career Level 11
Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida
Process
Avalon/H&M
Desired Skills
Good Comm. Skills
Educational Qualification
Graduates/undergrads./exp. graduates
Work Exp.
1 year
Customer Representative/Support
Career Level 12
Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida
Process
WhiteHat Jr.
Desired Skills
Good Comm. Skills
Educational Qualification
Graduates/undergrads./exp. graduates
Work Exp.
0 year
Customer Representative/Support
Career Level 12
Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida
Process
Dell
Desired Skills
Fresh graduates/undergrads./ B.Tech with 6 months of BPO exp.
Position
Sr. Team Leader, Operations
Work Location
Gurgaon
Process
Microsoft
Desired Skills
Lead Team Members / required manager development training/to Coach direct reports
Work Exp.
4-6 years exp. as Team Leader
Manager WFM
Work Location
Gurgaon
Process
Microsoft
Desired Skills
Proactive Detection& Solutions for delivery of WFM Disciplines/Day to day Supervision
TL Quality, rotational week offs.
Work Location
Mumbai
Process
WhiteHat JR
Desired Skills
Excellent communication skills.
Work Exp.
Min. of 3 years of experience into process training fr international voice process on papers / Willing to work in rotational shifts and rotational week offs.
Supervisor, Quality
Work Location
Pune
Process
WhiteHat Jr.
Desired Skills
Excellent communication skills.• Responsible for day-to-day functional direction of agents.
Work Exp.
Minimum of 3 years of experince into process training
Position
Sr. Quality Evaluator
Work Location
Mumbai
Process
WhiteHat Jr.
Desired Skills
Excellent communication skills.Experince in call auditing, call monitoring and transactional quality/ Willingness to work in a 24/7 shift environment (Day and Night Shifts – Rotational) with no fixed week offs.
Position
Software Engineer III
Work Location
Bangalore
Process
Application Development
Desired Skills & Educational Qualification
7 to 10 years
1) Java, J2EE, Spring Framework, Hibernate.
2) Latest technologies Spring Boot, Microservices, Cloud deployment (Working experience in deployment life cycle)
3) Preferable full stack developer
Position
Sr. Advisor I, Technical Support
Work Location
Pune
Process
Microsoft
Work Exp.
Exp: 4+ years in Skype for Business Online, Lync (SFB), SFB Hybrid, Voice process experience
Position
Software Engineer II
Work Location
Bangalore
Process
Application Development
Desired Skills
Exp: 5 – 8 Years , .Net Developer+ Asp.Net + C# + .Net framework 2.0 /3.5 / 4.6 + Web Applications + HTTP protocol
TL Quality, rotational week offs.
Work Location
Mumbai
Process
WhiteHat JR
Desired Skills
Excellent communication skills.
Work Exp.
Min. of 3 years of experience into process training fr international voice process on papers / Willing to work in rotational shifts and rotational week offs.
Position
Sr. Software Architect I
Work Location
Bangalore
Process
Application Development
Work Exp.
10 – 17 years, Java Architect + Java + Spring + Webservices + Hibernate + Microservices
Software Engineer II
Work Location
Bangalore
Process
Application Development
Work Exp.
4.5 – 7 Years in Java Mandatory skill- Java + Spring + Webservices + Hibernate + Microservices +Spring MVC + HTML+ CSS
Analyst, Planning & Scheduling
Work Location
Bangalore
Process
SUPPORT
Education
Graduation
Desired Skills
Effective communication skills/Good knowledge of MS Excel & Power point.
Work Exp.
Schedulers will utilize the Workforce Management scheduling tool(eWFM) / Monitoring mailbox and managing the workload
Sr Advisor technical Support
Work Location
Bangalore
Process
SUPPORT
Work Exp.
Exchange Server 2010/2013/ 2016 + DAG + Group policy + Active directory +DNS + DHCPS + On premises / Installation and Configuration of Microsoft SharePoint Server 2010, 2013, 2016 + Active Directory, DNS, DHCP & O365 Suite + SharePoint websites, Application Pools, IIS Administration, ports, SSL Certificates, and Kerberos, SMTP configuration
Sr. SME, Operations
Work Location
Chandigarh
Process
HP
Work Exp.
3+ years of exp in Contact Centre with prior exp working for hardware tech support account handling L2 escalations and Dispatch process
Test
Work Location
Test
Process
Test
Education
Test
Desired Skills
Test
Work Exp.
Test
Analyst, Planning & Scheduling
Work Location
Gurgaon
Process
SUPPORT
Work Exp.
3+ years of exp in Statistical forecasting with hands on Python and “R”
Team Leader, Operations
Work Location
Gurgaon
Process
WHEELZ
Work Exp.
4 + years of exp in customer service account for International process preferably Chat/Email, 1+ year of exp in people manager role
Team Leader, Operations
Work Location
Chandigarh
Process
HP
Work Exp.
3+ years of exp in Contact Centre with prior exp working for hardware tech support account handling hardware trouble shooting; 1+ year of exp in people manager role
Manager I, WFM
Work Location
Gurgaon
Process
SUPPORT
Work Exp.
7+ years on exp in WFM Domain with extensive exp in RTA, Capacity, Scheduling, Reporitng and Analystics function
Team Leader, Operations
Work Location
Gurgaon
Process
HP
Work Exp.
4 + years of exp in Contact centre with prior exp in sales account and knowledge of technical support
Associate, Real Time Management
Work Location
Gurgaon
Process
SUPPORT
Work Exp.
3+ years exp in WFM RTA
Team Leader, Operations
Work Location
Vadodara
Process
AXIS
Work Exp.
4 + years of exp in Contact centre with prior exp in Bank Collections account and Outbound Dialer
Analyst , WFM
Work Location
Bangalore
Process
Lenovo
Education
GRADUATION
Desired Skills
Preparing and managing staffing/Gathering and reviewing information related to staff performance/Workforce analysts interpret, analyze, rate, and make recommendations to improve the workforce/responding to service level variations by working with client and operation
Associate, WFM Reporting
Work Location
Bangalore
Process
MICROSOFT
Education
GRADUATION
Desired Skills
Troubleshooting support /Recognize and initiate escalation/Manage call volume and labor resources / Key Skills & Knowledge Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
od Communication Skill
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
Contact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)
2+ years’ Workforce Experience (RTA or greater)
1+ years’ experience working with tools or equivalent counterparts
Sr. Representative, Real Time Management
Work Location
Bangalore
Process
SUPPORT
Desired Skills
troubleshooting support for all Tier one and Tier two escalations / Manage call volume and labor resources for inbound/outbound call centers/Monitor toll free call routing plans using a variety of routing platforms
Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
od Communication Skill
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
Contact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)
2+ years’ Workforce Experience (RTA or greater)
1+ years’ experience working with tools or equivalent counterparts
Sr. Advisor I, Technical Support
Work Location
Pune
Process
MICROSOFT
Desired Skills
“Inbound and Outbound Technical Customer Support
Requirements
Provide real-time support to users of VCC NICE inContact (Internal and External Users) and NICE IEX (Internal Users)
Assist with audit of system features, functions and features to ensure the tool is being used to it’s fullest
Support implementation of new LOB’s or business including assistance with onboarding new Partner locations.
Support Projects as they arise
Tool Use
VCC/NICE inContact, NICE IEX, Aspect WFM, Avaya
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
InContact – ACD, other ACD platforms to support multi-channel Environment as well as general IVR experience – (Voice/Chat/Email/SMS)
Zoom/Hangouts – Real time communications tools
Work Exp.
3-5 years contact center experience
3-5+ years VCC / NICE inContact and NICE IEX experience with Administrative Tools
Manager Quality
Work Location
Chandigarh
Process
HP
Education
Training and Quality
Key Responsibilities:
Drive continuous improvement program across processes
Focus on proactive communication to internal and external stake holders
Undertake detailed process improvement studies and up skills the team members
Profiles and Attributes:.
Overall experience of 10-12 years
Quality Expert with fair understanding of Training as a function
Knowledge and experience of Tech Support and specifically Hardware support
Supervisor, WFM
Work Location
Gurgaon
Process
SUPPORT
Key Responsibilities:
Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets
Provide end to end analysis of financial assessment on weekly basis rolling up to the month
Create accruals for revenues that may have been possibly earned but are not yet recorded in the account
Perform trend analysis considering all relevant WFM metrics impacting the revenue on weekly and monthly basis
Desired Skills
Should have a financial bent of mind with knowledge of financial nuances
Excellent numerical & analytical ability with good presentation skills
Excellent Knowledge of WFM metrics and reporting skills
Exposure to Inbound, Chat/Email environment would be an added advantage
Ability to make decision in time sensitive ambiguous situations
Excellent interpersonal & communication skills (Both written and spoken)
Associate, Real Time Management
Work Location
Gurgaon
Process
SUPPORT
Role and KEY RESPONSIBILITIES
Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues.
Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management.
Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.
Key Skills & Knowledge
Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
InContact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)
2+ years’ Workforce Experience (RTA or greater)
1+ years’ experience working with tools or equivalent counterparts
ROLE
WFM, RTA
Work Exp.
3 Plus years
Operations Manager I
Work Location
Vadodara
Process
AXIS ( Voice Process)
Education
Graduate, Any specialization
Essential Skills
Performance Management, Team Development, Team Motivation, Dialer Management, Excel.
Work Exp.
Minimum 1 year experience in collections or managing a collections portfolio for a bank or NBFC.
Responsibilities
Manage a team of AM’s, SME’s, telecallers and support staff to drive and achieve targets as set by the business or clients.
Manage people related metrics such as shrinkage and attrition by driving employee engagement initiatives to motivate team members.
Staffing and Rostering.
Portfolio Management – Preparing DRR sheets, driving daily achievements, determining health of portfolio, portfolio analysis basis customer demographics.
Team Leader, Operations
Work Location
Chennai
Process
Phonepe
Desired Skills
Inbound Process Team Leader exposure, Team management with experience on Operations metrics(C SAT, Attrition, Shrinkage, SLA, etc).
Hindi profeciency – Mandate(6 days working)
Supervisor WFM
Work Location
Bangalore
Process
SUPPORT
Desired Skills
Experience on Capacity planning & Scheduling in BPO sector. Excellent comms skills would require& Should flexible for 24/7.
WFM Analyst
Work Location
Noida
Process
WhiteHat JR
Education
Graduation with 4 years of overall experience with 2 years of Dialer WFM
Associate, Real Time Management
Work Location
Bangalore
Process
SUPPORT
Desired Skills
1 year RTA/WFM Experience- Mandate.
Team Leader, Operations
Work Location
Thane
Process
HP
Experience
1 year RTA/WFM Experience- Mandate.
WFM Analyst
Work Location
Noida
Process
WhiteHat JR
Education
Graduation with 4 years of overall experience with 2 years of Dialer WFM
Sr. SME, Operations
Work Location
Vadodara
Process
AXIS
Desired Skills
Min 1 year exp in Collection/Outbound on dialler. Team handling exp on dialler.
Team Leader, Operations
Work Location
Thane
Process
HP
Experience
1 year RTA/WFM Experience- Mandate.
WFM Analyst
Work Location
Noida
Process
WhiteHat JR
Education
Graduation with 4 years of overall experience with 2 years of Dialer WFM
Sr. SME, Operations
Work Location
Vadodara
Process
ICICI
Desired Skills
Min 1 year exp in Collection/Outbound on dialler. Team handling exp on dialler.
Supervisor, WFM
Work Location
Pune
Process
SUPPORT
Experience
5+ yrs total exp. 2-3 yrs team handling exp in WFM