Position
Process Trainer – Voice

Work Location
MumbaI

Process
WhiteHat Jr.

Desired Skills
Comm. Skills
Proficiency in MS Office
Prior voice exp.
Typing speed mim. 20 wpm

Educational Qualification
Graduate

Work Exp.
12-18 months exp. as trainer , Voice exp.

Position
Quality TL/Am Voice

Work Location
MumbaI

Process
WhiteHat Jr.

Desired Skills
Comm. Skills
Strong excell.
Proficiency in MS Office
Data handling/Data Interpretation
Analytical and Quantitative skills

Educational Qualification
Graduate

Work Exp.
18-24 months exp. as QTL, Voice exp.

Position
Customer Representative/Support
Career Level 12

Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida

Process
Twitter

Desired Skills
Good Comm. Skills

Educational Qualification
Fresh grads / undergrads. / exp. graduates

Work Exp.
0 years

Position
Customer Representative/Support
Career Level 11

Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida

Process
Twitter

Desired Skills
Good Comm. Skills

Educational Qualification
Grads / Undergrads./exp. graduates

Work Exp.
1 year

Position
Customer Representative/Support
Career Level 11

Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida

Process
Macy’s/ Wheels /Target

Desired Skills
Good Comm. Skills

Educational Qualification
Grads / Undergrads./exp. graduates

Work Exp.
0 year

Position
Customer Representative/Support
Career Level 11

Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida

Process
Comcast

Desired Skills & Educational Qualification
Fresh graduates/undergrads./ B.Tech with 6 months of BPO exp.

Position
Customer Representative/Support
Career Level 11

Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida

Process
Avalon/H&M

Desired Skills
Good Comm. Skills

Educational Qualification
Graduates/undergrads./exp. graduates

Work Exp.
1 year

Position
Customer Representative/Support
Career Level 12

Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida

Process
WhiteHat Jr.

Desired Skills
Good Comm. Skills

Educational Qualification
Graduates/undergrads./exp. graduates

Work Exp.
0 year

Position
Customer Representative/Support
Career Level 12

Work Location
Gurgaon / Mumbai / Bangalore/ Thane /Pune / Chandigarh / Noida

Process
Dell

Desired Skills
Fresh graduates/undergrads./ B.Tech with 6 months of BPO exp.

Position
Sr. Team Leader, Operations

Work Location
Gurgaon

Process
Microsoft

Desired Skills
Lead Team Members / required manager development training/to Coach direct reports

Work Exp.
4-6 years exp. as Team Leader

Position
Manager WFM

Work Location
Gurgaon

Process
Microsoft

Desired Skills
Proactive Detection& Solutions for delivery of WFM Disciplines/Day to day Supervision

Position
TL Quality, rotational week offs.

Work Location
Mumbai

Process
WhiteHat JR

Desired Skills
Excellent communication skills.

Work Exp.
Min. of 3 years of experience into process training fr international voice process on papers / Willing to work in rotational shifts and rotational week offs.

Position
Supervisor, Quality

Work Location
Pune

Process
WhiteHat Jr.

Desired Skills
Excellent communication skills.• Responsible for day-to-day functional direction of agents.

Work Exp.
Minimum of 3 years of experince into process training

Position
Sr. Quality Evaluator

Work Location
Mumbai

Process
WhiteHat Jr.

Desired Skills
Excellent communication skills.Experince in call auditing, call monitoring and transactional quality/ Willingness to work in a 24/7 shift environment (Day and Night Shifts – Rotational) with no fixed week offs.

Position
Software Engineer III

Work Location
Bangalore

Process
Application Development

Desired Skills & Educational Qualification
7 to 10 years
1) Java, J2EE, Spring Framework, Hibernate.
2) Latest technologies Spring Boot, Microservices, Cloud deployment (Working experience in deployment life cycle)
3) Preferable full stack developer

Position
Sr. Advisor I, Technical Support

Work Location
Pune

Process
Microsoft

Work Exp.
Exp: 4+ years in Skype for Business Online, Lync (SFB), SFB Hybrid, Voice process experience

Position
Software Engineer II

Work Location
Bangalore

Process
Application Development

Desired Skills
Exp: 5 – 8 Years , .Net Developer+ Asp.Net + C# + .Net framework 2.0 /3.5 / 4.6 + Web Applications + HTTP protocol

Position
TL Quality, rotational week offs.

Work Location
Mumbai

Process
WhiteHat JR

Desired Skills
Excellent communication skills.

Work Exp.
Min. of 3 years of experience into process training fr international voice process on papers / Willing to work in rotational shifts and rotational week offs.

Position
Sr. Software Architect I

Work Location
Bangalore

Process
Application Development

Work Exp.
10 – 17 years, Java Architect + Java + Spring + Webservices + Hibernate + Microservices

Position
Software Engineer II

Work Location
Bangalore

Process
Application Development

Work Exp.
4.5 – 7 Years in Java Mandatory skill- Java + Spring + Webservices + Hibernate + Microservices +Spring MVC + HTML+ CSS

Position
Analyst, Planning & Scheduling

Work Location
Bangalore

Process
SUPPORT

Education
Graduation

Desired Skills
Effective communication skills/Good knowledge of MS Excel & Power point.

Work Exp.
Schedulers will utilize the Workforce Management scheduling tool(eWFM) / Monitoring mailbox and managing the workload

Position
Sr Advisor technical Support

Work Location
Bangalore

Process
SUPPORT

Work Exp.
Exchange Server 2010/2013/ 2016 + DAG + Group policy + Active directory +DNS + DHCPS + On premises / Installation and Configuration of Microsoft SharePoint Server 2010, 2013, 2016 + Active Directory, DNS, DHCP & O365 Suite + SharePoint websites, Application Pools, IIS Administration, ports, SSL Certificates, and Kerberos, SMTP configuration

Position
Sr. SME, Operations

Work Location
Chandigarh

Process
HP

Work Exp.
3+ years of exp in Contact Centre with prior exp working for hardware tech support account handling L2 escalations and Dispatch process

Position
Test

Work Location
Test

Process
Test

Education
Test

Desired Skills
Test

Work Exp.
Test

Position
Analyst, Planning & Scheduling

Work Location
Gurgaon

Process
SUPPORT

Work Exp.
3+ years of exp in Statistical forecasting with hands on Python and “R”

Position
Team Leader, Operations

Work Location
Gurgaon

Process
WHEELZ

Work Exp.
4 + years of exp in customer service account for International process preferably Chat/Email, 1+ year of exp in people manager role

Position
Team Leader, Operations

Work Location
Chandigarh

Process
HP

Work Exp.
3+ years of exp in Contact Centre with prior exp working for hardware tech support account handling hardware trouble shooting; 1+ year of exp in people manager role

Position
Manager I, WFM

Work Location
Gurgaon

Process
SUPPORT

Work Exp.
7+ years on exp in WFM Domain with extensive exp in RTA, Capacity, Scheduling, Reporitng and Analystics function

Position
Team Leader, Operations

Work Location
Gurgaon

Process
HP

Work Exp.
4 + years of exp in Contact centre with prior exp in sales account and knowledge of technical support

Position
Associate, Real Time Management

Work Location
Gurgaon

Process
SUPPORT

Work Exp.
3+ years exp in WFM RTA

Position
Team Leader, Operations

Work Location
Vadodara

Process
AXIS

Work Exp.
4 + years of exp in Contact centre with prior exp in Bank Collections account and Outbound Dialer

Position
Analyst , WFM

Work Location
Bangalore

Process
Lenovo

Education
GRADUATION

Desired Skills
Preparing and managing staffing/Gathering and reviewing information related to staff performance/Workforce analysts interpret, analyze, rate, and make recommendations to improve the workforce/responding to service level variations by working with client and operation

Position
Associate, WFM Reporting

Work Location
Bangalore

Process
MICROSOFT

Education
GRADUATION

Desired Skills
Troubleshooting support /Recognize and initiate escalation/Manage call volume and labor resources / Key Skills & Knowledge Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
od Communication Skill
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
Contact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)
2+ years’ Workforce Experience (RTA or greater)
1+ years’ experience working with tools or equivalent counterparts

Position
Sr. Representative, Real Time Management

Work Location
Bangalore

Process
SUPPORT

Desired Skills
troubleshooting support for all Tier one and Tier two escalations / Manage call volume and labor resources for inbound/outbound call centers/Monitor toll free call routing plans using a variety of routing platforms

Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
od Communication Skill
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
Contact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)
2+ years’ Workforce Experience (RTA or greater)
1+ years’ experience working with tools or equivalent counterparts

Position
Sr. Advisor I, Technical Support

Work Location
Pune

Process
MICROSOFT

Desired Skills
“Inbound and Outbound Technical Customer Support
Requirements
Provide real-time support to users of VCC NICE inContact (Internal and External Users) and NICE IEX (Internal Users)
Assist with audit of system features, functions and features to ensure the tool is being used to it’s fullest
Support implementation of new LOB’s or business including assistance with onboarding new Partner locations.
Support Projects as they arise

Tool Use
VCC/NICE inContact, NICE IEX, Aspect WFM, Avaya
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
InContact – ACD, other ACD platforms to support multi-channel Environment as well as general IVR experience – (Voice/Chat/Email/SMS)
Zoom/Hangouts – Real time communications tools

Work Exp.
3-5 years contact center experience
3-5+ years VCC / NICE inContact and NICE IEX experience with Administrative Tools

Position
Manager Quality

Work Location
Chandigarh

Process
HP

Education
Training and Quality

Key Responsibilities:

Drive continuous improvement program across processes
Focus on proactive communication to internal and external stake holders
Undertake detailed process improvement studies and up skills the team members

Profiles and Attributes:.

Overall experience of 10-12 years
Quality Expert with fair understanding of Training as a function
Knowledge and experience of Tech Support and specifically Hardware support

Position
Supervisor, WFM

Work Location
Gurgaon

Process
SUPPORT

Key Responsibilities:
Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets
Provide end to end analysis of financial assessment on weekly basis rolling up to the month
Create accruals for revenues that may have been possibly earned but are not yet recorded in the account
Perform trend analysis considering all relevant WFM metrics impacting the revenue on weekly and monthly basis

Desired Skills
Should have a financial bent of mind with knowledge of financial nuances
Excellent numerical & analytical ability with good presentation skills
Excellent Knowledge of WFM metrics and reporting skills
Exposure to Inbound, Chat/Email environment would be an added advantage
Ability to make decision in time sensitive ambiguous situations
Excellent interpersonal & communication skills (Both written and spoken)

Position
Associate, Real Time Management

Work Location
Gurgaon

Process
SUPPORT

Role and KEY RESPONSIBILITIES
Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues.

Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management.

Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.

Key Skills & Knowledge
Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting

MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.

InContact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)

2+ years’ Workforce Experience (RTA or greater)

1+ years’ experience working with tools or equivalent counterparts

ROLE
WFM, RTA

Work Exp.
3 Plus years

Position
Operations Manager I

Work Location
Vadodara

Process
AXIS ( Voice Process)

Education
Graduate, Any specialization

Essential Skills
Performance Management, Team Development, Team Motivation, Dialer Management, Excel.

Work Exp.
Minimum 1 year experience in collections or managing a collections portfolio for a bank or NBFC.

Responsibilities
Manage a team of AM’s, SME’s, telecallers and support staff to drive and achieve targets as set by the business or clients.

Manage people related metrics such as shrinkage and attrition by driving employee engagement initiatives to motivate team members.

Staffing and Rostering.

Portfolio Management – Preparing DRR sheets, driving daily achievements, determining health of portfolio, portfolio analysis basis customer demographics.

Position
Team Leader, Operations

Work Location
Chennai

Process
Phonepe

Desired Skills
Inbound Process Team Leader exposure, Team management with experience on Operations metrics(C SAT, Attrition, Shrinkage, SLA, etc).

Hindi profeciency – Mandate(6 days working)

Position
Supervisor WFM

Work Location
Bangalore

Process
SUPPORT

Desired Skills
Experience on Capacity planning & Scheduling in BPO sector. Excellent comms skills would require& Should flexible for 24/7.

Position
WFM Analyst

Work Location
Noida

Process
WhiteHat JR

Education
Graduation with 4 years of overall experience with 2 years of Dialer WFM

Position
Associate, Real Time Management

Work Location
Bangalore

Process
SUPPORT

Desired Skills
1 year RTA/WFM Experience- Mandate.

Position
Team Leader, Operations

Work Location
Thane
Process
HP

Experience
1 year RTA/WFM Experience- Mandate.

Position
WFM Analyst

Work Location
Noida

Process
WhiteHat JR

Education
Graduation with 4 years of overall experience with 2 years of Dialer WFM

Position
Sr. SME, Operations

Work Location
Vadodara

Process
AXIS

Desired Skills
Min 1 year exp in Collection/Outbound on dialler. Team handling exp on dialler.

Position
Team Leader, Operations

Work Location
Thane
Process
HP

Experience
1 year RTA/WFM Experience- Mandate.

Position
WFM Analyst

Work Location
Noida

Process
WhiteHat JR

Education
Graduation with 4 years of overall experience with 2 years of Dialer WFM

Position
Sr. SME, Operations

Work Location
Vadodara

Process
ICICI

Desired Skills
Min 1 year exp in Collection/Outbound on dialler. Team handling exp on dialler.

Position
Supervisor, WFM

Work Location
Pune

Process
SUPPORT

Experience
5+ yrs total exp. 2-3 yrs team handling exp in WFM